UNREPRESENTED

CLAIMANTS

The Official Injury Claims portal is an online system which allows unrepresented claimants to make a claim for compensation following a road traffic accident, where injuries have been sustained. These injuries include, but are not limited to, whiplash injuries. The portal is a government system and Premex are a registered provider of medical reports within the portal.

No. The cost of the medical report will be covered by the compensator. You do not have to pay Premex for this.

As a medical reporting organisation established for more than 25 years, Premex has access to the most extensive panel of medical experts in the market, meaning we can provide you with an appointment at a time and location convenient to you wherever you are in England or Wales. With thousands of appointments available every week, we can offer greater flexibility in terms of the location, time and date of your medical appointment compared with choosing an Independent Medical Expert. We are experienced in helping claimants, both represented and unrepresented, obtain a medical report as part of their personal injury claim and to date, we have helped over 2 million claimants progress their claims. By choosing Premex, you’re in safe hands. Our highly trained team of professionals have a wealth of experience in dealing with medical experts and the reporting process on your behalf, and our customer service team are on hand, 12 hours a day (8 a.m. -8 p.m.) to answer your questions and help you though the process. Premex will ensure the all of the administrative duties around making the appointment, obtaining and checking the report are taken care of.

Continually developing their expert panel, investing in technology and the highest quality training for our dedicated people, Premex have established themselves as the leaders of medico-legal reporting and the trusted partner of choice for un-represented claimants, law firms, insurance companies and Government organisations.

We are also regularly audited by the relevant bodies, such as MedCo, to ensure we meet strict criteria and service standards, giving you peace of mind that you’re in safe hands.

The appointment is an important part of your personal injury claim. The information obtained by the medical expert during your appointment will be used to complete an independent medical report. The report will comment on the injuries you sustained how long it took, or may take you to recover and also recommendations for treatment if required.

Our preferred method is to send your appointment details by email, this way you will receive them immediately. If we don’t have an email address for you we will send a letter in the post. Some Experts may contact you directly to arrange a convenient appointment.

If we have been provided with your mobile number we will also send you a text/SMS reminder 3 days prior to your appointment.

If you are seeing a GP your appointment will be booked between 1 to 5 weeks from the date we send out your details. In some instances it can be longer but this is nothing to worry about.

Some of our Experts do provide appointments on the weekend, and in certain circumstances can arrange home visits.

The Expert is from our specialised panel and has the relevant qualifications to assist in the preparation of a medical report for your personal injury claim.

At the time of booking your appointment the Expert was selected as they had the soonest available appointment and the closest venue to your address.

Yes and you can do this via our online portal. In some instances an Expert may ask you to confirm the appointment directly with themselves or their secretary, we would always urge you to do this if it has been requested.

It’s important that you let us know if you cannot attend the appointment we have arranged for you.

Last year approximately 4,800 hours of our Experts’ time was lost as a result of non-attendances. You can do this via our online portal or alternatively you can contact us on 01204 478 371 (Monday to Friday 8 a.m. - 8 p.m.) and speak with one of our dedicated advisors. Also, by not attending the appointment this can cause a delay your claim for personal injury.

We do require notification at least 48 hours prior to the appointment but would prefer you to notify us as soon as you are aware you cannot attend the appointment arranged. If we do not receive notification from you it could result in a non-attendance fee which you may be personally liable for.

Here at Premex, we’re committed to ensuring you receive the best possible service, whatever your requirements. As not all of our venues can cater for special requirements, you will need to highlight these to our customer service team in advance of your appointment. They will be more than happy to make the necessary arrangements to ensure you have the best experience possible with your Premex Expert. Possible special requirements include, but are not limited to:

• Walking difficulties
• Sight, hearing or speech impairment
• Use of a mobility unit
• Use of a service animal

In some cases, we may have to rearrange your appointment to a more suitable venue.

Should you require an interpreter at your appointment, please contact us when you receive our appointment notification.

As a basic guideline, a GP appointment may last in the region of 15 minutes, however the appointment length can vary on a case by case basis.

We would suggest that you arrive 10 minutes before your appointment is due to take place. This will give you enough time to park (if required) and notify the secretary/Expert of your arrival. You may be asked to complete a questionnaire prior to the appointment taking place.

If you are not familiar with the venue location, please plan your route prior to the day. We suggest using a route planner website to assist such as www.google.co.uk/maps. The majority of websites can now send directions directly to your phone or email address.

Please be aware that if you do turn up late for your appointment the Expert may not be able to see you.

As well as planning your route prior to the day, should you require parking or disabled access we ask that this information is obtained ahead of the appointment date.

We ask that you take a form of identification to your appointment, preferably containing a photograph. Examples of identification you can take with you are; Passport or Photo Driving Licence.

You can, if you wish, bring a friend or relative along to the appointment with you. Please be mindful that the Expert will direct any questions to you and will require you to relay all relevant information.

If the claim relates to a minor then a parent, relative or legal guardian must attend with them.

Please note that you will not be able to attend the appointment with anyone who caused the accident.

You will be asked a number of questions by the expert in relation to your accident and the injuries you suffered.

The expert will have been provided with the list of injuries you recorded on the official injury claims portal. It is important that each injury is discussed, so we would suggest that you also take in the information you recorded on the portal.

It will also assist the expert if you are able to provide corresponding dates for the following:

• Any previous incidents
• Absence from work as a result of the accident
• Any treatment received following the accident
• Previous medical history that is relevant to the accident being assessed

The expert will produce your medical report using information gathered at the appointment.

Once we receive your report, it will be checked by our team of experienced professionals and uploaded to the official injury claims portal.

You will receive notification from the portal that it has been uploaded. When this happens, you will need to review the report and confirm whether you are happy to accept it.

To assist in understanding your report, please review our guide which will provide an overview of the content.

If you do not attend the appointment we have arranged, it can result in your claim being delayed.

Failing to attend multiple appointments can also result in fees being raised which you may be personally liable for. A tip to avoid this happening is to notify us as soon as possible if you cannot attend; this way we can arrange a more convenient appointment for you.

Once you have reviewed your report, if you feel it contains factual inaccuracies please request amendment through the official injury claims portal.

When we receive notification from the portal, we will review the request and confirm whether it needs to be returned to the medical expert.

If the report does need to be amended, the expert will have 15 working days to return it to us.

When we receive the updated report, it will be checked by our team of experienced professionals and uploaded to the official injury claims portal for you to review and accept.